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POLICY

COOKIES

Introduction

This website, www.drpsiliconehoses.com , is owned by D.T.G.

We use cookies and similar technologies to improve the browsing experience of our users.

By accessing and using our Website, you agree to the use of cookies in accordance with this Cookie Policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. These files contain information used to improve the functionality and performance of the Website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the basic operation of the Website and allow you to browse and use essential features.

Performance Cookies

We use cookies to collect information about how users interact with our Website, helping us improve its performance and usability.

Functionality Cookies

These cookies allow the Website to remember your preferences and choices, providing a more personalised browsing experience.

Advertising Cookies

We may use cookies to display relevant advertisements based on your interests and browsing activity.

How to Manage Cookies

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Website.

Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.

We recommend reviewing the cookie policies of any third-party websites you visit.

Changes to This Cookie Policy

We reserve the right to modify this Cookie Policy at any time.

Any changes will become effective from the date of the latest update published on this page.

Contact

If you have any questions regarding this Cookie Policy, please contact us through:

Email: comercial@drpsiliconehoses.com
Contact form available on the Website

By using our Website, you agree to the use of cookies in accordance with this Cookie Policy.

SUPPORT

HOW CAN WE HELP?

Everything you need before and after your order.

FAQ

FREQUENTLY ASKED QUESTIONS

Find quick answers to the most common questions.

Are delivery times accurate?

DYes — and we always aim to be as precise as possible. For items in stock, dispatch is immediate. For made-to-order products, additional time is required to ensure the highest quality standards. Production lead times may vary slightly, as we group similar orders to optimize materials and manufacturing processes. This approach allows us to reduce waste while maintaining consistent, premium quality across every product. We never rush production. Every item is carefully manufactured and inspected to meet our standards before shipping. We appreciate your patience — it allows us to deliver a product that is built to last.

Can I purchase individual hoses from a kit?

At this time, we do not offer individual hoses from our kits. Our production system is designed around complete kits to ensure consistency, efficiency, and the highest quality standards across all components. Supplying hoses individually would compromise this process and impact overall availability. By focusing on complete kits, we ensure every product meets our standards in fitment, performance, and durability. If you have any specific requirements or questions, our team will be happy to assist you.

Can I modify a hose from a kit?

We understand that some customers may have specific requirements. However, our hoses are designed and manufactured based on original specifications, and we do not offer modifications such as extending, reshaping, or altering the original design. In certain cases, very minor adjustments may be possible — for example, closing off an additional outlet on hoses with multiple connections (such as oil cooler take-offs). These adjustments can only be made when the original mold can be used without altering the core design, and typically do not involve additional costs. Please note that any modification that affects the shape, size, or routing of the hose is not feasible. If you believe your request falls within these parameters, feel free to contact our team and we will be happy to review your case..

What is the lead time for out-of-stock products?

The estimated lead time for out-of-stock items is approximately 4–5 weeks. For greater accuracy, the expected delivery date is displayed on the product page once you select a specific color. This allows you to plan your order with full transparency. We appreciate your patience while we manufacture your product to the highest quality standards. If you need any further information, our team will be happy to assist you.

Can I cancel an order?

Yes — To request a cancellation, please contact us and include your order number. Please note that orders placed in custom colors (other than blue, red, or black) may be subject to a cancellation fee if requested more than 48 hours after purchase. This is due to the allocation of specific materials and production resources. Once the cancellation is reviewed and approved, a refund will be issued accordingly. If you have any questions, our team will be happy to assist you.

I have an issue with my order

We’re sorry to hear that. To assist you as quickly and efficiently as possible, please submit a request through the “Send Inquiry” form and select “Issue with an Order” as the reason. Be sure to include your order number and a clear description of the issue. This allows our team to quickly identify your case and provide the appropriate solution without delays. Our team will review your request and get back to you as soon as possible.

How do I request a warranty claim?

If you need to submit a warranty claim, please use our “Send Inquiry” form on our website. Select “Warranty Claim” as the reason and provide a clear description of the issue you are experiencing. Once your request is received, our team will review your case and may contact you for additional information. In some cases, we may request photos or videos to better assess the situation. After the claim is approved, we will arrange a replacement hose. Depending on the case, we may ask you to return the defective item, and full instructions will be provided. If the item is not currently in stock, it will be manufactured specifically for you, ensuring it meets our quality standards. If you have any further questions, our team will be happy to assist you.

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